Terms of Service
Last updated: April 17, 2026
Welcome to Truwell. By accessing or using our website at truwellstore.vercel.app ("the Site"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before making a purchase.
1. General Conditions
By using this Site, you represent that you are at least 18 years of age, or that you are accessing the Site under the supervision of a parent or guardian. We reserve the right to refuse service to anyone for any reason at any time.
2. Products and Pricing
- All prices are displayed in British Pounds (GBP) unless otherwise stated.
- We reserve the right to modify prices at any time without prior notice.
- Product descriptions, images, and specifications are provided for informational purposes and may vary slightly from the actual product.
- We make every effort to display accurate colours and images, but we cannot guarantee that your device's display accurately reflects the actual product.
3. Orders and Payment
- By placing an order, you are making an offer to purchase a product subject to these Terms.
- We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.
- All payments are processed securely through Stripe. By completing a purchase, you also agree to Stripe's terms of service.
- You agree that the payment information you provide is accurate and that you are authorised to use the payment method.
4. Shipping and Delivery
Please refer to our Shipping Policy for detailed information on delivery times, shipping methods, and costs. Estimated delivery times are not guaranteed and may vary due to factors outside our control.
5. Returns and Refunds
Our return and refund procedures are outlined in our Refund & Return Policy. By making a purchase, you acknowledge and agree to the terms of our refund policy.
6. Intellectual Property
All content on this Site, including text, graphics, logos, images, and software, is the property of Truwell or its content suppliers and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written consent.
7. Accuracy of Information
We endeavour to ensure that information on this Site is accurate and up to date. However, we do not warrant that product descriptions, pricing, or other content is error-free, complete, or current. If we discover an error, we will correct it and, if necessary, inform you of any changes that affect your order.
8. Limitation of Liability
To the fullest extent permitted by law, Truwell shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of products. Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.
9. Indemnification
You agree to indemnify and hold harmless Truwell, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Site or violation of these Terms.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of any third-party sites. Your use of third-party websites is at your own risk.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site following any changes constitutes acceptance of the updated Terms.
13. Contact Us
If you have questions about these Terms of Service, please contact us:
- Email: support@truwell.store
- Contact page: truwellstore.vercel.app/contact